![]() ![]() ![]() You are looking for the USB Mass Storage Device option. Select Device Manager and expand the window that pops-up.Įxpand the drop down options menu at Universal Serial Bus controllers. To resolve the issue, please follow the steps below: If you experience USB dongle communication issues, where your computer can’t recognize the Digital Factory dongle, even after working perfectly fine for some time, its because your Windows system doesn’t power the USB dongle. This license file should then be placed in the Activations folder on your new workstation computer (assuming normal local use).How to resolve the USB dongle recognition issue for the Digital Factory Apparel Polyprint Edition software A step-by-step process on how to allow your Windows system to stabilize its connection with the Digital Factory USB dongle. This should then generate a new license file for the Activation and you should have the option to Download it. Here you will see the Serial Numbers for any detected USB Dongles, Hard Disk Drive(s) or LAN adapters local to the workstation. This is often printed on the side of the Dongle.Īnother way to find out the Serial Number of available hardware Host ID devices on the new workstation is to use FactoryTalk Activation Manager. If you are binding the Activation to a USB Dongle then select FlexNet Dongle V8 or V9, depending on your type, and enter its Serial Number. Type your Serial Number into the Binding ID field. This will give you the local C Drive Serial Number. To find this out then in Windows, on the new workstation computer, go to Start and Run a Command Prompt Session (CMD) and type. Next you need to ender the Binding ID which is the Serial Number of the Hard Drive. Select under Binding Type - 'Hard Drive Serial Number'. ![]() If you do not have the file then use the 'Skip This Step' button at the bottom to proceed to.Ĭhoose the Hardware Host ID you want to bind the Activation to. Here is the link to the Step 1 where you would normally Upload the Rehost file. ![]() If you don't have the Rehost file, but you do have the Rehost Code, then you can manually enter it and the product details on the website yourself. The Rehost file is just for convenience as it stores the Rehost Code and product details for automatic entry on the website. If you performed a Rehost Activation then it should have created a Rehost file. ![]()
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